Contact and Policies

Contact and Ordering

Feel free to send us an email at sales@victoriafootwearusa.com, or give us a call us at 1-732-390-5800.

Right now Victoria Footwear USA offers online and phone ordering only.  Keep in mind that availability and price may vary between each item.

We accept Visa, Mastercard and American Express for purchases. When entering your credit card information, please ensure that your billing name is exactly as it appears on your card.

After an order is successfully placed, you will receive an email confirmation. Once your order has shipped, you will receive an email confirmation containing a tracking number. Since all our shipments are sent via UPS, Fed Ex, or the USPS you can find out the status of your order by going to their sites respectively.

If you have issues with entering your billing address and/or credit card information please contact us.

Para un representante que habla español por favor llame 1-732-390-5800.

Shipping, Returns, & Exchanges

All US orders take 1-2 business days to process (excluding holidays). We ship orders through UPS and offer three types of shipping options:

Shipping to the USA is Free! : UPS Ground packages will be delivered within 5-7 business days.

UPS Next or 2nd Day Air: Call 1-732-390-5800 or email sales@victoriafootwearusa.com for quote.

If you are not completely satisfied with your unworn purchase, please return in its original packaging within 14 days of receipt of goods along with original packing slip. We cannot be responsible for misdirected or lost shipments.

To exchange for a different size or color, please return in its original packaging within 30 days of receipt of goods along with original packing slip. Please indicate size change or color change for the replacement item. If replacement item cannot be provided we will credit your account in full.

We will try to accommodate every request in a timely manner if your order has not already shipped. Please contact our Customer Service Department via email for all requests.

Privacy And Security

Victoria Footwear USA uses the highest standards of ethical practices in all of our processes and is committed to protecting the privacy of all visitors to the shoeemergency.com web site. We don't sell, give away, or rent your personal information to any company outside of Victoria Footwear USA.

When you place an order on our Web site, we will use your information to process your order. We will send you an e-mail to confirm or update you on your order. In some cases we may need to contact you by regular mail, e-mail or phone if we have any additional questions regarding your order or payment.

When you register on our Web site, we will use the information you provided to us to send you e-mail from us regarding products, services or other promotions that we think may be of interest to you. This is optional when you register.

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